ANNA WILLIAMS
COMMUNICATE
Definition:
The imparting or exchanging of information or news and a means of means of connection between people or places, in particular. I define communication as seeking to listen and hear what a person is attempting to communicate in a verbal or nonverbal way.
An effective communicator:
•Provide undivided attention
•Be able to decipher and process the information
•Repeat the information you believe you intercepted
•Provide a wholesome response
Evidence
As a State Auditor it w, as my job to communication across many languages, philosophical and information barriers with others. I was successful in communication with any contracting entity because of my experience in customer service.
Each contracting entity had to explain, provide and justify any deviation from State policies, rules and regulations. The representatives for the contracting entities were disorganized in communicating the necessary information needed. With my understanding that the representatives may have lacked the knowledge base for the program, I walked them through each piece of the audit. Walking the Contracting entity through each portion of the Audit allowed both parties to obtain the information needed.
At the end of each Audit, I was very proud to say I demonstrated my ability to give the representative my undivided attention, to be able to decipher and process the information, to repeat the information I believed I intercepted and to provide a wholesomeresponse I the representative.
THINKS CRITICALLY
Definition:
The objective analysis of facts to form a judgment. Consideration is given to rational, skeptical, unbiased analysis, or evaluation of factual evidence. I agree that thinking critically is any form or analysis of information or situation.
An effective critical thinker:
Lead to become and remain well-informed
Alertness to opportunities to use critical thinking
Self-confidence in one’s own abilities to reason
Having an open mind regarding divergent world views
Evidence
In a previous position as a Budget Analyst, my job requires in debt critical thinking skills as I was required to break apart and put back together meaningful information. This information was then placed in graphs, charts and presentations as an advisement to assist with financial planning and budgeting for an entire division of Texas.
I was supervised by an individual who did not come from a financial nor accounting background. Diana did not understand the basis of the research required to come up with Budgets. I failed at communicating with Diana the skills required to think critically for the position, my position, which she supervised. This position was the shortest job position I had ever held in my life. I was unable to stay and work under someone who, no matter what I tried, failed to understand the core of what and how Budget analysis takes place.
Diana was unopened to become and remain well-informed as to how budgets were determined,
Her alertness to opportunities to use critical thinking were not applicable, she lacked self-confidence in one’s own abilities to reason and she was not open-minded regarding divergent world views. I, for this matter, did not succeed in helping her understand the promises for the understanding of the critical thinking required to be a budget analyst. This position was then moved to another department more suited to manage the Budget analysis position.
MANAGES PEOPLE AND PROJECTS
Definition
A manager who tries to put himself out of a job by setting up a process by which a person, team or organization can manage itself. The process promotes the definition of clear, rational expectations - product and performance objectives and clear roles and responsibilities. I believe a manager of people or processes is a person who successfully manages human capital and information timely, efficiently and effectively.
An effective manager of people and projects:
•Processes and analyses information from people and situations
•Conducts the necessary research required to make good judgements
•Combines information to make the best judgment
•Reviews process to assure its success and attainability for end users
Evidence
As a Front Desk Manager for a well known Hotel, the staff and I encountered many unforeseen situations. We once had a bus full of 63 people who had all their documentation for their stay. Unfortunately, the Sales Manager failed to simply hit one key to enter all the reservations at the time the contract for the guest stay was initiated.
According to rooming occupancy laws and available rooms we had to act fast. I alerted the Housekeeping manager of the situation, called in additional staff, contacted guest who had reservations of whom we needed to relocate and we went to work to successfully house each member of the team.
In this situation, I was required to utilize past skills and information to process and analyses of information from people in the situation and in the sales department. I had to conduct the necessary research required to make good judgment according to rooming laws and occupancy, to combine information to make the best judgment. We were able to house the guest successfully. And I held a meeting to debrief and review, with staff, the process to assure the future plan, in the event this situation occurred again.
WORKS WELL WITH OTHERS
Definition
The ability to effectively interact, cooperate, collaborate and manage conflicts with other people in order to complete tasks and achieve shared goals.
Effectively working well with others:
•Effective Communication
•Considerate to others
•Mentoring
•Respect for Others and Diversity Management:
Evidence
In Auditing, we were placed on teams for larger companies. Our placement on the Audit teams was strategic by Management. Each Auditor was from various offices around the state.
There is fifteen task to complete each Audit. On average, a team of 3 Auditors, would have 5 task. At the end of each task one report is generated. The report must be written, with reliable and accurate information, according to the facts located within other task included in other tasks within the Audit.
If each team member does not work well with each other to communicate the proper information, the entire Audit would become inaccurate and be required to be thrown out. If an Audit is found to be inaccurate by a contracting entity, the State could lose many resources. Last year, a contracting entity found an error on an Audit I was apart of. The member of the Audit who provided inaccurate information was very ill and an ineffective team member who did not communicate necessary information.
The individual whom did not provide effective communication, lack of concern for their other team members, the inability to be mentored and lead to produce the best outcomes, although they were ill caused an entire team to be ethically reviewed. Lack of understanding working with a diverse group of contracting entities proved this Auditor downfall. It was determined they lacked the knowledge base to Audit the particular contracting entity we were Auditing. Further training and written reprimand were taken by the department against the Auditor.
LEAD
Definition:
To guide. I agree with the definition, to lead is to guide.
An effective leader:
•Be able to influence others with facts
•Possessing humility
•Be a great example
•Being able to follow
Evidence
I love to model, act, sing and dance. As I coach others I must assure I depict the criteria for a great leader.
I began working with new members who were new to the industry. They lacked the understanding of key information to really develop their skills. I took extensive measures to provide additional services to the members to assure they obtained the necessary industry information.
I was able to provide information that influenced others with fact. I had to humble myself as the members did not have any of the necessary information they needed and I had to provide the information in its entirety. I exhibited my talents and skills to the best of my abilities and I utilized examples of how I had to follow, at one point in my career, in order to learn the industry.
CREATE OPPORTUNITIES
Definition:
An appropriate or favorable time or occasion. An afforded opportunity to exchange views. A situation or condition favorable for attainment of a goal. A good position, chance, or prospect, as for advancement or success. I agree that the creation of opportunity is defined in the later.
An effective creator of opportunities:
•Being prepared
•Knowledge of the necessary facts as related to your situation
•Having the necessary resources
•Attainment of feedback from others to enhance the opportunity
Evidence
I wanted to create an experience I had in a beauty pageant with other young ladies. I decided to host my own pageant.
Members of the pageant had never had such an experience. Parents of the contestants were pleased with their experience.
In order to create the experience, I had as a contestant I had to be prepared to provide “real life” examples and documentation from my experience for contestants. I also had to have the proper knowledge of the necessary facts as related to all things concerning the pageant. I had to acquire the necessary financial resources and sponsors to host the pageant. I also had to be open feedback from others who were more experienced, in the pageant world, to enhance the opportunity for myself and others.
ACT ETHICALLY
Definition:
Behaving in ways consistent with what society and individuals typically think are good values. Ethical behavior tends to be good for business and involves demonstrating respect for key moral principles that include honesty, fairness, equality, dignity, diversity and individual rights. I believe acting ethically is doing the right thing.
To effectively act ethically:
•Being honest
•Being trustworthy
•Possessing the consideration of others
Evidence
Years ago, two students were expelled from the University who were caught making attempts to hack into their professor's grading system in order to change their grades. The Students attempts were before the technology industry and large business entities realized that their systems were not secure and reliable.
The student's decisions to attempt to hack into their professor's grading system were questioned. The students stated they we unable to master the information provided in the course. The students also stated they didn’t want their parents to be dissatisfied with their progress for the semester.
As we review the decisions the students made, it is clear, the students lacked honesty, trustworthiness,
And the consideration of others. The students were not considerate to the Professors privacy nor to the university policies. As a result, both students were expelled.